Japanese
Japanese
Website Accessibility Policy
Policy
1. Scope of Application
Pages within the Customer Harassment Prevention and Countermeasure Promotion Project website
2. Goal Achievement and Accessibility Conformance Level
Conforms to Level AA
3. Measures to Be Implemented to Achieve the Target
As part of our accessibility efforts, we conduct regular annual accessibility assessments. Based on the results of these assessments, we make necessary adjustments and operate the website in accordance with accessibility guidelines to achieve our goals.
For pages outside the defined scope, we will strive to transition them into the applicable scope, and accessibility improvements will be implemented in conjunction with the transition process.
4. Exceptional Cases
- (1) Items covered under JIS X 8341-3 Section 8.1.4 (Exceptions for third-party content)
- (2) Content for which no editable data is available (i.e., cannot be modified)
- (3) Services and associated content provided by external sources
- (4) PDF files
With regard to PDF and similar data, we will consider our policy for ensuring accessibility after the official publication of the Japanese translation of the W3C Working Group Note "PDF Techniques for WCAG 2.0" by the Web Accessibility Infrastructure Committee Implementation Working Group of the Info-Communication Access Council.
Web Accessibility Evaluation Results
1. Target Level of Web Accessibility Conformance
Conformance Level AA
2. Pages on Which Accessibility Testing Was Conducted
Representative pages selected from the Customer Harassment Prevention and Countermeasure Promotion Project, based on the JIS X 8341-3:2016 Test Implementation Guidelines:
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/consultation/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/seminar/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/specialist/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/links/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/faq/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/policy/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/privacypolicy/
・https://www.customer-harassment-taisaku.metro.tokyo.lg.jp/en/accessibility/
3. Exceptional Cases
None
4. Web Content Technologies on Which the Site Relies
HTML5, CSS3, JavaScript, PHP
5. Success Criteria Checklist
Key
“Applicable” column
○：The success criterion applies to the tested page.
–：The success criterion does not apply to the tested page.
“Conformance” column
◯：The tested page meets the success criterion.
×：The tested page does not meet the success criterion.
※Scroll ⇒
| Item No. | Success Criterion | Level | Applicable | Conformance | Notes |
|---|---|---|---|---|---|
| 7.1.1.1 | Non-text Content | A | 〇 | 〇 | |
| 7.1.2.1 | Audio-only and Video-only (Prerecorded) | A | – | 〇 | External content excluded |
| 7.1.2.2 | Captions (Prerecorded) | A | – | 〇 | External services (e.g., YouTube) excluded |
| 7.1.2.3 | Audio Description or Media Alternative (Prerecorded) | A | – | 〇 | External content excluded |
| 7.1.2.4 | Captions (Live) | AA | – | 〇 | External content excluded |
| 7.1.2.5 | Audio Description (Prerecorded) | AA | – | 〇 | External content excluded |
| 7.1.3.1 | Info and Relationships | A | 〇 | 〇 | |
| 7.1.3.2 | Meaningful Sequence | A | 〇 | 〇 | |
| 7.1.3.3 | Sensory Characteristics | A | – | 〇 | No applicable content |
| 7.1.4.1 | Use of Color | A | 〇 | 〇 | |
| 7.1.4.2 | Audio Control | A | – | 〇 | External content excluded |
| 7.1.4.3 | Contrast (Minimum) | AA | 〇 | 〇 | |
| 7.1.4.4 | Resize Text | AA | 〇 | 〇 | |
| 7.1.4.5 | Images of Text | AA | 〇 | 〇 | |
| 7.2.1.1 | Keyboard | A | 〇 | 〇 | |
| 7.2.1.2 | No Keyboard Trap | A | 〇 | 〇 | |
| 7.2.2.1 | Timing Adjustable | A | – | 〇 | No time-limited content |
| 7.2.2.2 | Pause, Stop, Hide | A | 〇 | 〇 | |
| 7.2.3.1 | Three Flashes or Below Threshold | A | – | 〇 | No applicable content |
| 7.2.4.1 | Bypass Blocks | A | 〇 | 〇 | |
| 7.2.4.2 | Page Titled | A | 〇 | 〇 | |
| 7.2.4.3 | Focus Order | A | 〇 | 〇 | |
| 7.2.4.4 | Link Purpose (In Context) | A | 〇 | 〇 | |
| 7.2.4.5 | Multiple Ways | AA | 〇 | 〇 | |
| 7.2.4.6 | Headings and Labels | AA | 〇 | 〇 | |
| 7.2.4.7 | Focus Visible | AA | 〇 | 〇 | |
| 7.3.1.1 | Language of Page | A | 〇 | 〇 | |
| 7.3.1.2 | Language of Parts | AA | 〇 | 〇 | |
| 7.3.2.1 | On Focus | A | 〇 | 〇 | |
| 7.3.2.2 | On Input | A | 〇 | 〇 | |
| 7.3.2.3 | Consistent Navigation | AA | 〇 | 〇 | |
| 7.3.2.4 | Consistent Identification | AA | 〇 | 〇 | |
| 7.3.3.1 | Error Identification | A | 〇 | 〇 | |
| 7.3.3.2 | Labels or Instructions | A | 〇 | 〇 | |
| 7.3.3.3 | Error Suggestion | AA | 〇 | 〇 | |
| 7.3.3.4 | Error Prevention (Legal, Financial, Data) | AA | – | 〇 | No applicable content |
| 7.4.1.1 | Parsing | A | 〇 | 〇 | |
| 7.4.1.2 | Name, Role, Value | A | 〇 | 〇 |
Verification Date: March 9, 2026
