Privacy Policy

The website for the Customer Harassment Prevention Promotion Project (hereinafter referred to as "this site") will handle the collection, use, and management of personal information appropriately in accordance with the Act on the Protection of Personal Information (Act No. 57 of 2003) and other related laws and regulations, as described below, and will strive to create a website that everyone can use with peace of mind.

1. What is personal information?

Personal information refers to information that can identify a specific individual, such as name, telephone number, and email address, which is provided to the Tokyo Metropolitan Government through this website.

2. Collection of Personal Information

When the Tokyo Metropolitan Government collects personal information through this website, it will, in principle, be based on the user's voluntary provision (registration) of information. When collecting personal information, the purpose of collection will be clearly stated. Personal information will be collected only to the extent necessary to achieve the stated purpose.

3. Purpose of Use of Personal Information

Personal information collected by the Tokyo Metropolitan Government through this website will be used for the following purposes:

[Tokyo Metropolitan Government's Customer Harassment General Consultation Desk]

・For the purpose of responding to and handling the consultation
・For the purpose of contacting the inquirer and providing information

[Seminars for Businesses and Organizations]

・For smooth seminar operations, including registration, attendance management, and conducting surveys
・For communications regarding seminar updates and follow-up information

[Expert Dispatch Service for Organizations]

・For registration and support related to the development of customer harassment prevention manuals
・For communication regarding scheduling of visits and other support-related matters

[Email Newsletter]

・To provide subscribers with the latest updates and information related to the program
・To analyze delivery performance and reader engagement in order to improve the quality of the service

[Other]

・ For the purpose of improving our services and conducting statistical analysis

4. Restrictions on the Use of Personal Information

Personal information collected through this website will be used only within the scope of the stated collection purpose. Except as required by law, personal information will not be used beyond the stated collection purpose within the implementing agency or provided to any party other than the implementing agency. "Implementing agency" refers to the Governor of Tokyo, administrative commissions, public enterprise administrators, and fire chiefs of Tokyo, as well as the heads of administrative agencies specified by Tokyo Metropolitan Government regulations, who handle personal information.

5. Management of Personal Information

The personal information collected will be strictly managed by the website administrator, and appropriate measures will be taken to prevent leakage, misuse, alteration, etc.

6. Important Notes

Notice Regarding Inquiry Replies: Response emails sent from this website are intended exclusively for the individual who made the inquiry. Please refrain from reproducing, redistributing, or reusing any part of the email content. We assume no responsibility for any issues arising from such actions.

Point of Contact for Personal Information Inquiries Personal Information Inquiry Desk

Customer Harassment Prevention and Countermeasure Promotion Project

Commissioned Contractor: Adecco Ltd.

info@customer-harassment-taisaku.metro.tokyo.lg.jp

Matters Concerning The Contractor

Adecco Ltd.
3-7-1 Kasumigaseki, Chiyoda-ku, Tokyo
Representative Director, President and CEO: Kenji Hirano

Regarding the Handling of Personal Information