Overview

We accept consultations regarding customer harassment prevention measures from business operators, employees, and customers via phone or consultation form.
Our experienced consultants—specialized in areas such as labor management, mental health care, and consumer protection—will provide thoughtful and detailed responses.
You can also receive advice from experts in the field of customer harassment.

＊This consultation service provides general guidance on customer harassment prevention. We do not offer legal judgments on individual cases or engage in negotiations on behalf of businesses or organizations.

Eligibility

This service is available to the following individuals:
Business operators conducting business in Tokyo
Workers engaged in duties within Tokyo
Customers and others who receive goods or services from such workers

Example Consultation Topics

• We want to take measures to prevent customer harassment—where should we start?
• While protecting employees from customer harassment, we also want to maintain courteous service toward customers. What should we be careful about?
• We are preparing a manual in case customer harassment happens again. Are there any key points we should keep in mind?

• I am dealing with behavior from a customer that may count as customer harassment. How should I respond?
• I often handle customer complaints alone and struggle with how to respond. What should I do if I face customer harassment?

• I may have acted in a way at the store that could be considered customer harassment. What behaviors are considered customer harassment?
• How should I communicate to avoid being misunderstood as committing customer harassment?

＊Please note that we may not be able to respond to all inquiries, depending on their content. Thank you for your understanding.

Usage fee

Free of Charge

How to Consult

Reception Hours:

Weekdays: 9:00 AM – 5:00 PM
Closed on weekends, national holidays, and from December 29 to January 3.

＊Each consultation is generally limited to a maximum of 30 minutes per session.

Reception Hours:

Available 24 hours a day, every day.

Please note that it may take some time to respond.

＊Depending on the content of your inquiry, we may contact you by phone.