Overview

We accept consultations regarding customer harassment prevention measures from business operators, employees, and customers via phone or consultation form.
Our experienced consultants—specialized in areas such as labor management, mental health care, and consumer protection—will provide thoughtful and detailed responses.
You can also receive advice from experts in the field of customer harassment.

＊This consultation service provides general guidance on customer harassment prevention. We do not offer legal judgments on individual cases or engage in negotiations on behalf of businesses or organizations.

Eligibility

This service is available to the following individuals:
Business operators conducting business in Tokyo
Workers engaged in duties within Tokyo
Customers and others who receive goods or services from such workers

Example Consultation Topics

• What kinds of initiatives should we take to prevent customer harassment?
• We would like to develop a manual to protect our employees—are there any important points we should keep in mind?

• How should I respond if I experience customer harassment?

• Where is the line between a legitimate complaint and customer harassment?

＊Please note that we may not be able to respond to all inquiries, depending on their content. Thank you for your understanding.

Usage fee

Free of Charge

How to Consult

Reception Hours:

Weekdays: 9:00 AM – 5:00 PM
Closed on weekends, national holidays, and from December 29 to January 3.

＊Each consultation is generally limited to a maximum of 30 minutes per session.

Reception Hours:

Available 24 hours a day, every day.

Please note that it may take some time to respond.

＊Depending on the content of your inquiry, we may contact you by phone.