Starting from the date of ordinance enforcement (April 1, 2025), incentive grants will be provided to businesses and organizations that develop a manual and implement practical customer harassment prevention measures.

Incentive grants will be awarded to organizations that implement frameworks aimed at preventing customer harassment within their member companies and among their employees.

Based on the fundamental principles of the Tokyo Customer Harassment Prevention Ordinance, this subsidy supports expenses incurred by organizations in creating publicity materials aimed at raising awareness among customers and preventing inappropriate behavior in advance, in order to promote the ordinance's philosophy and objectives.

We provide content that offers guidance on how to respond to excessive demands or unreasonable complaints from customers, and that helps people understand such behavior is inappropriate and unacceptable in the workplace.

※(Public Interest Incorporated Foundation) Tokyo Metropolitan Small and Medium Enterprise Support Center
We provide consultation services for small and medium-sized enterprises regarding the implementation of customer harassment countermeasures.

We provide consultation services for care workers who are experiencing customer harassment from care recipients or their families, in order to help them work with peace of mind and perform at their best in caregiving settings.

We provide consultations on how to respond to harassment, including acts of violence or disruptive behavior, from patients or their family members in the context of home medical care.

We accept labor consultations regarding harassment, including customer harassment, from the perspective of the employer’s duty to ensure a safe working environment.

※(Public Interest Incorporated Foundation) Tokyo Metropolitan Small and Medium Enterprise Support Center
Specialized consultants and attorneys are available to provide advice on various transaction-related issues covered by the Subcontract Act, such as delayed payments or unjust reductions in fees. Consultations are also accepted from freelancers.

※Tokyo Educational Counseling Center
We provide advice from a fair and neutral standpoint on issues that arise between public schools in Tokyo (including kindergartens and certified child centers) and parents or local residents—particularly those that are difficult for schools to resolve on their own.

We provide advice, mediation, and information to help resolve issues related to sales methods, contracts, product quality, pricing, and other problems that may arise when purchasing goods or using services.

We respond to consultations and complaints from patients and others regarding medical institutions in Tokyo, and provide advice to the patients or the medical institutions as necessary.

We accept consultations regarding sexual harassment in the workplace, harassment related to pregnancy, childbirth, childcare leave, and caregiving leave, as well as power harassment. We also provide consultations based on the Equal Employment Opportunity Act and the Childcare and Caregiver Leave Act.

※ Tokyo Labour Bureau and Local Labour Standards Inspection Offices
We accept consultations on a wide range of labor issues, including dismissal, non-renewal of employment contracts, job transfers, wage reductions, recruitment and hiring practices, as well as bullying and harassment in the workplace.

※ Small and Medium Enterprise Agency (SMEA), Japan
Consultations are available free of charge for small and medium-sized enterprises regarding business transaction concerns. Expert advisors and lawyers with knowledge of inter-company transactions and the Subcontract Act provide support.

※ Japan Fair Trade Commission (JFTC)
We accept consultations on the Subcontract Act from small and medium-sized businesses that may be subject to unfair business practices or undue pressure from their business partners.

It is a comprehensive legal information and support center established by the national government to ensure that people can access the information and services necessary to resolve legal issues, no matter where they are.

※ Ministry of Health, Labour and Welfare (MHLW), Japan
We accept consultations from workers, their families, and corporate HR and labor management personnel regarding mental health issues, concerns related to the stress check system, and measures to prevent health problems caused by overwork.

※ Japan Organization of Occupational Health and Safety (JOHAS), Incorporated Administrative Agency
We provide occupational health services, including health guidance as stipulated by the Industrial Safety and Health Act, for employers of small workplaces with fewer than 50 workers, as well as for employees working in such small-scale businesses.