Customer Harassment Prevention Promotion Project

Facing customer harassment?
Start by talking to a professional.
Strengthen your understanding through seminars,
and create practical resources with expert support.

We support the creation of a foundation for a safe and secure work environment through these three pillars.

1.Tokyo Metropolitan Government’s Customer Harassment

Latest News

News

2026.10.26
Emergency maintenance was carried out from October 22 to October 26, 2026. We have confirmed that the security of this website has been ensured. The website is now available for normal use.
Seminar

2026.10.07 Registration for Session 2: In-Person Visits of the “Seminars for Businesses and Organizations” is now closed.
Seminar

2026.09.10 Registration for Session 2: In-Person Visits of the “Seminars for Businesses and Organizations” is now open.
Seminar

2026.08.20 The archive video of Session 1 (In-Person Settings) of the “Seminars for Businesses and Organizations” is now available.
Seminar

2026.07.24 Registration for Session 1 (Practical: In-Person Scenarios) of the “Seminars for Businesses and Organizations” is now closed.

About This Project

As of April 1, 2025, the Tokyo Metropolitan Government has enacted the Tokyo Ordinance for the Prevention of Customer Harassment.
In conjunction with the enforcement of this ordinance, Tokyo is implementing the Customer Harassment Prevention Promotion Project as a measure to support prevention efforts within businesses and organizations.
The project aims to contribute to the realization of a fair and sustainable society where customers and all workers stand on equal footing and mutually respect one another.