Customer Harassment Prevention Promotion Project

Facing customer harassment?
Start by talking to a professional.
Strengthen your understanding through seminars,
and create practical resources with expert support.

We support the creation of a foundation for a safe and secure work environment through these three pillars.

1.Tokyo Metropolitan Government’s Customer Harassment

Latest News

Specialist

2026.05.07 Applications for the “Expert Dispatch Service for Organizations” are now being accepted.
Specialist

2026.04.22 Applications for the “Expert Dispatch Service for Organizations” will be accepted starting May 7, 2026.
Seminar

2026.04.01 The archive video of Session 1 (Introductory) of the “Seminars for Businesses and Organizations” is no longer available.
Specialist

2026.03.31 The ‘Case Studies’ conducted in FY2025 under the “Expert Dispatch for Organizations” program are now available.
Seminar

2026.02.20 The archive video of Session 5 (Practical ③: In-Person Visits) of the “Seminars for Businesses and Organizations” is now available.

About This Project

As of April 1, 2025, the Tokyo Metropolitan Government has enacted the Tokyo Ordinance for the Prevention of Customer Harassment.
In conjunction with the enforcement of this ordinance, Tokyo is implementing the Customer Harassment Prevention Promotion Project as a measure to support prevention efforts within businesses and organizations.
The project aims to contribute to the realization of a fair and sustainable society where customers and all workers stand on equal footing and mutually respect one another.