Website Policy

The website for the Customer Harassment Prevention and Countermeasure Promotion Project (hereinafter referred to as "this website") is operated based on the following principles.

Web Accessibility

We are committed to creating an accessible website that takes into consideration barrier-free access for the elderly and persons with disabilities, ensuring that it can be easily used by everyone regardless of disability or browsing environment. The main elements of creating an accessible website include the following:

・Do not use platform-dependent characters (such as circled numbers or Roman numeral symbols) that can only be displayed on specific devices.

About Copyright

The individual contents published on this website (such as text, photographs, characters, illustrations, etc.) are protected by copyright. In addition, the entire website itself is considered a copyrighted editorial work and is also protected under the Copyright Act.
Except in cases permitted by copyright law, such as reproduction for personal use or quotation, unauthorized reproduction or reuse of any part of this website is strictly prohibited.

Adobe Acrobat is a trademark of Adobe Systems Incorporated.

※Other company names and product names mentioned are generally trademarks or registered trademarks of their respective companies.

About Links

In principle, linking to this website is permitted. However, please clearly indicate that the link is to the "Customer Harassment Prevention and Countermeasure Promotion Project."
Please refrain from setting links that display this website within a frame.

About Technology

Recommended Environment

For a safer and more comfortable browsing experience, we recommend using one of the following browsers when accessing this website.

・Latest version of Google Chrome
・Latest version of Mozilla Firefox
・Latest version of Safari
・Latest version of Microsoft Edge
・Latest version of iOS

PDF

To view PDF files on this website, Adobe Reader by Adobe Systems is required.
If Adobe Reader is not installed or the content is not displayed correctly, please download and install the latest version before viewing.

JavaScript

This website uses JavaScript in some parts to enhance usability.
Please note that if JavaScript is disabled in your browser settings, certain content may not display correctly or may not function properly.

SSL(TLS)

This website uses encrypted communication (SSL/TLS) for certain services to enhance security. To use these services, your web browser must support encryption.
By using a browser with security features enabled, personal information such as your name, address, or phone number entered by users will be automatically encrypted for transmission and reception.
Even if the transmitted data is intercepted by a third party, there is no risk of the content being stolen.
Please note that certain pages may not be accessible depending on your firewall or network settings.

Legal Information

Disclaimer

We make no guarantees regarding the completeness or accuracy of the information provided on this website. The information posted may be changed without prior notice.
We shall not be held liable for any direct or indirect losses incurred as a result of using the information or content contained on this website.

Prohibited Conduct

Users are prohibited from engaging in the following activities when using this website.

・Acts that interfere with or disrupt the operation of this website
・Acts that cause or may cause inconvenience, disadvantage, or damage to other users, third parties, or the Company, including violations of privacy
・Acts that are or may be contrary to public order and morals
・Acts that violate laws, regulations, or ordinances
・Any other acts deemed inappropriate by the Tokyo Metropolitan Government

Governing Law and Jurisdiction

Unless otherwise specified, the use of this website and the interpretation and application of these Terms of Use shall be governed by the laws of Japan.
All disputes related to the use of this website shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Personal Information Protection Policy

The personal information provided (registered) by users will be used only within the scope of the purpose of collection as clearly stated in advance.
Use of the information beyond the stated purpose within the implementing organization, or provision of the information to any third party outside the implementing organization, will not be carried out unless required by law or other applicable regulations.
※"Implementing organization" refers to the Governor of Tokyo, administrative commissions, public enterprise managers, the Fire Department Chief, and heads of administrative bodies as prescribed by the Tokyo Metropolitan Government regulations, all of whom handle personal information.

Management of Personal Information

The collected personal information will be strictly managed by the website administrator, who will take appropriate measures to prevent leakage, unauthorized use, or alteration.